Poop Scoop Protocol LLC –
Terms of Service Agreement

This Terms of Service Agreement (“Agreement”) governs the provision of pet waste removal and management services (“Services”) by Poop Scoop Protocol LLC (“we,” “us,” or “the Company”) to the client (“you” or “Client”). By accessing our website, utilizing the Client Portal, requesting new services, or continuing to utilize ongoing Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their current and any future updated forms.

1. Service Scope and Digital Engagement

1.1 Business Commitment & The “Scoop Protocol”

Poop Scoop Protocol LLC is a small, family-owned and operated business, not a large national franchise. We take immense pride in our work and treat every yard as if it were our own.

• Our Scoop Protocol: We don’t just scoop; we follow the Scoop Protocol. Every member of our team is rigorously trained in our signature, thorough scooping and service protocols to ensure no stone (or “deposit”) is left unturned.

• Vetting & Security: For your peace of mind, all staff members are fully vetted with background checks, always arrive in uniform, and carry identification.

• Vehicles: Our service vehicles may be branded or unbranded depending on the specific route, scooper and scheduling requirements.

1.2 Website, Portal, and Client Communications

The Client Portal is the primary tool for managing your relationship with the Company. Through the portal, the Client is responsible for:

• Account Management: Client information, updating pet population data and property information.

• Financial Oversight: Viewing all invoices and payment history, as well as managing and processing payments.

• Gratuity: Managing one-time or recurring tips for your service technician. Please note that tips for recurring cleans are aggregated and added into the following service period’s invoice. For one time cleans, a separate invoice will be issued upon completion.

• Service Transparency: Reviewing completed services, detailed service notes, and service photos (including Gate Photos) captured during each visit.

These Terms apply to all digital engagement through our website and portal, as well as all electronic, phone, and in-person communications. Your decision to continue utilizing our Services signifies your binding acceptance of these Terms.

1.3 Professional Conduct and Communications

Professional and respectful conduct is requested in all interactions with our family and staff. We maintain a zero-tolerance policy for harassment. We reserve the right to immediately terminate service for any communication or behavior deemed abusive, threatening, or disrespectful toward our team.

At the same time, our clients will be treated with respect, dignity and courtesy at all times. If at any time you have a concern with the way you were treated by a staff member, please contact management immediately. See section 6.2 for management escalation.

1.4 Operational Methodology and Health Standards

We strive for perfection and make every effort to collect all pet waste during each visit. We utilize professional soft/hard metal rakes and flat scrapers to collect waste. Waste is collected into a dust debris pan lined with a 13 gallon plastic bag. 

• Waste Disposal: All pet waste is double-bagged and placed directly into the Customer’s trash can on-site or designated area.

• Customer Presence: There is no need for the Customer to be home for service to be performed, provided our staff has unobstructed access to the service area.

• Biosecurity & Sanitization: To reduce the risk of communicable diseases, all tools and footwear are cleaned and treated with kennel-grade sanitizer after every property visit.

• Pet Health & Vaccinations: The Client is strictly responsible for informing the Company of the health status of all dogs and any subsequent changes in health. All dogs must be up to date on vaccinations according to applicable local and state laws.

• Communicable Disease Policy: Dogs known to have communicable diseases are not eligible for any of our service offerings. Failure to disclose such health issues immediately may result in immediate termination of service and customer assumption of liability for any damages caused.

• Collection Scope: While our goal is a 100% clear yard, there is always a chance that small amounts of waste may be missed due to wet waste, disintegrating dry waste,  grass height, weather conditions, or yard debris. We aim to collect all waste larger than a pennie. We offer various add-on options to address waste remains compacted or stained on hard surfaces or grass.  We will collect any accessible missed waste on your next scheduled service visit. For safety reasons, waste is never collected by hand.

• Tool & Boot Cleaning: After each service, it is required that all tools and boots are thoroughly cleaned on client property to ensure proper sanitary procedures. In general, we find a location on the edge of your driveway or street in order to clean tools and boots. A kennel grade sanitizer solution is utilized for cleaning. The cleaning area will look soapy until it naturally dries outside. If a hose is available on the property, scoopers may utilize the client water source to assist in cleaning or refilling of cleaning materials. While we do our best to not leave clumps of waste in these areas, remnants may remain. 

1.5 Report Window and Finality of Service

• 24-Hour Reporting Window: All service issues, including missed waste, property concerns, or gated security questions, must be reported to the Company within 24 hours of service delivery.

• Finality of Service: After the 24-hour window has passed, all services provided are fully accepted, finalized, and issue-free. No credits, refunds, or follow-up visits will be provided for issues reported outside of this timeframe.

2. Billing, Payments, and Service Plans

2.1 Transparency and Automated Billing

• Payment Methods: A valid, unexpired credit card or debit card is required on the account at all times. It is the Client’s responsibility to ensure the payment method is unlocked and capable of accepting charges.

• Card Verification: Upon adding a new card to the account, a temporary authorization hold of $1.00–$3.00 will be applied to ensure validity and security. This is not a permanent charge; it is a temporary hold that will not finalize and will be released by your financial institution after a few days.

• Automated Payments: When an invoice is issued by management, it is automatically charged to the card on file. No manual payment option is available at this time.

2.2 Late Fees and Delinquency

• Automated Retry Logic: If billing fails (declined or locked cards), the system re-tries the payment once per day for up to three (3) attempts.
• Staff Intervention: After three (3) days of persistent issues, staff will contact the Customer directly.
• Late Fees: On the 5th day following the initial unsuccessful charge, a late fee of 15% of the invoice amount will be assessed if any services have been rendered.
• Interest Accrual: Accounts 5 days overdue (on the 6th day) accrue 1.5% monthly interest on the outstanding balance if any services have been rendered.
• Collections Referral: Accounts 30 days past due will be referred to third-party collections or subject to further legal means to collect the balance if any services have been rendered. The Client is responsible for all court, legal, and collection-related fees.

2.3 Recurring Service Plans

• Pre-Payment Requirement: Recurring services are billed monthly in advance. Service may be skipped due to a lack of payment prior to the start of service.
• Automatic Renewal: Plans automatically renew after one (1) month of service. For every renewal, an invoice will be issued that has been reviewed and finalized by management prior to finalization and subsequent automatic charge to the card on file. 
• Initial Cleaning: Upon the start of service, the first service is considered the initial cleaning where recent and previous-waste is addressed. The first 30 minutes of scooping is included with the client’s recurring plan. For all time subsequent to the first 30 minutes, each minute will be billable upon completion for the day to the card on file at current rates. At companies discretion, large volumes of waste may be addressed over numerous service periods, following the Initial Cleaning policy and billing until the property has been fully cleaned. Similarly, larger than expected volumes of waste which were hidden under snow or foliage during the initial cleaning may be subject to the initial cleaning policy and billing.
• Temporary Service Pause: A client can request a temporary pause of service if all pets will be absent from the property for the entire duration of the time between scheduled services. If the notification is received at least 7 days in advance of the scheduled service, management will issue a prorated credit which will be deducted from the next billable service invoice. Refunds are not issued for pauses in service. Credit is not refunded upon cancellation.
• Cancellation Policy: Recurring plan renewals can be canceled at any time for any reason, provided the request is submitted via the portal or in writing to info@poopscoopprotocol.com prior to the scheduled renewal date. Service cancellation mid-billing period is non-refundable. Service cancellation prior to the first cleaning will be charged a $25 administration fee.

2.4 One-Time Cleaning Services

• Pre-Payment Requirement: For residential customers, the first 30 minutes of service (deposit) is due at the time of scheduling. For commercial customers, the estimate, invoice terms or service level agreement will include the specifics of the service deposit. Service may be skipped without pre-payment.
• Extended Service Billing: For residential customers, subsequent time required over the initial 30 minutes will be billed upon completion for the day in 15-minute increments, rounded up, at the agreed-upon rate. For commercial customers, additional time as defined in estimates and invoices will be charged upon completion for the day or as noted in estimates and service level agreements. These additional charges will be automatically charged to the card on file or agreed upon payment method.
• Unsatisfied Service/Follow-up: If notified within 24 hours, and at the Company’s discretion, we may schedule a follow-up session billable at the agreed-upon extended service increment price upon completion of the day to the card on file. 
• Access Failure: If we cannot access the property due to Customer responsibility, unsafe conditions or pets, the deposit is forfeited. To reschedule, a new deposit will be required.
• Cancellation Policy: One Time Cleans canceled with at least 72 hour notice will receive a full refund. Cancellations between 24 hours and 72 hours will be charged a $25 administration fee. There are no refunds of deposits for same day cancellations.

2.5 Add-On Services

We offer a variety of optional Add-On services which are available to our customers. All services must be requested by the customer in order for service to begin. Pricing, payment terms, and availability will be discussed prior to service execution.

• Eco Friendly Bag Service: We offer the utilization of compostable eco bags to collect waste. Please note, eco bags are designed to degrade over time. Bags which are subject to moist and warm environments will begin to decompose as such we suggest ensuring that eco bags are disposed of on a weekly basis and stored in a dry and covered area such as a trash can with a lid.

• Anti-Dig Fencing & Basic Installation: We offer heavy-duty Extra Large 2ft wide and 17 inch deep steel anti-dig fencing to prevent pets from digging under fencing. Basic installation includes knocking the fence into place with a rubber mallet. If during installation staff experience subsurface rocks, pipes, wire etc, the fencing will not be installed. The customer is responsible for ensuring management is notified about any potential subsurface risks such as pipes, electricity, gas lines, etc. to avoid property damage and ensure the safety of our staff.

• Deodorization & Sanitization Application: We utilize the Wysiwash system to provide professional-grade treatment of the service area. This system uses a pet-safe, industrial-grade chlorine-based and sanitizing solution attached to a hose and water source to mitigate odors and common pathogens. Customers can learn more about the product and its benefits at https://www.wysiwash.com/. Please ensure customers allow time for the treatment to dry prior to introducing pets into the area. On a warm day, this usually takes about 1 hour. This service requires a functioning water source and hose as detailed in Section 3.4 and is effective at breaking down waste over time.

• Kennel Grade Sanitizer Spray: Our handheld sanitization protocol utilizes EPA-registered, pet-safe disinfectants designed to eliminate parvovirus, distemper, and other common pathogens. We utilize this spray to clean tools, boots, and if requested, to spray down hard surfaces such as decks and patios. 

• Hose Spray Downs: Where applicable, we can provide spray downs of hard surfaces (decks, patios, walkways). This service requires a functioning water source and hose as detailed in Section 3.4 and is effective at washing away remnants.

• Power Washing Service: We offer power washing services for ground level areas. This service requires a functioning water source and hose as detailed in Section 3.4 and is effective at removing remnants and thoroughly cleaning hard surfaces. Depending on the service area, various chemical solutions such as mold and mildew removers may be suggested and utilized during cleaning with customer approval.

• Leaf Blowing Service: Our staff collect waste they can see and access. Any waste which is under leaves will not be collected. This service will displace leaves with a handheld leaf blower to be able to access additional waste. Leaves are not collected, bagged or disposed of. Usually, leaves will be blown either into strips, piles, or from one side of the property to another.

• Lawn Overseeding: We offer overseeding of spots with minimal grass. We utilize 100% pure grass seed which is 99.9% weed free with no coatings, chemicals, or fertilizers to best protect pets. The seed mix contains non-barbed seeds such as Perennial Ryegrass, Tall Fescue, and Kentucky Bluegrass. While grass growth is not guaranteed, it increases the chance of lawn restoration. Please note, there is a small risk that seed can get caught in pet paws and skin, similar to sticks and thorns. For this reason we only use non-barbed grass seeds which are considered more suitable for pets. If you notice your pet itching or bothered, please be sure to check their paws and skin. The customer acknowledges these risks and assumes all responsibility for the well being of their pets. 

2.6 Rate Assessments and Modifications

The Company reserves the right to assess and modify service rates based on specific property conditions that increase the difficulty or time required to perform services. 

• Factors for Modification: Rate increases or “difficulty surcharges” may be applied for properties with tall grass (over 4 inches), waste located in rocks, gravel, or decorative stones, or waste in difficult to access areas (e.g., steep slopes or dense foliage).

• Notification: Clients will be notified and prior to billing, would need to accept the rate changes. No surprises!

3. Client Responsibilities and Property Access

3.1 Property Access and Terrain Safety

The customer is responsible for providing safe access to the property and in the service area:

• Walking Path Safety: To ensure staff safety and operational efficiency, Clients must provide a clear, unobstructed 2-foot wide walking path for all service areas. Tight spaces, such as narrow passages between bushes, fences, sheds, or other structures, will not be serviced due to safety concerns. Areas that do not meet this width requirement will be skipped during service visits.

• Difficult or Dangerous Terrain: The Company will not service areas deemed to have difficult, dangerous, or obstructed terrain. This includes, but is not limited to:

• Hazards: Standing water, excessive mud, tall grass, poisonous plants, thorny / sharp vegetation, dangerous animals / insects or dense ground cover/foliage.

• Overhead Hazards: Dead trees, damaged hanging branches, large fruits such as Osage Orange or Coconuts, unsecure overhangs or building structure.

• Tree Trimming: To ensure the safety of our scoopers and prevent facial or ocular injuries, we request that all trees and low-hanging vegetation on the property be trimmed to a height of at least 7 feet. 

• Parking Requirements: The Client is responsible for providing safe and reliable parking. In city environments, if no free parking is available, the Customer may be responsible for additional fees for securing parking nearby.

• Home Entry Fee: If entry through the home is required, an additional fee of $5.00 applies per visit. If we agree on a time slot and the Customer is unavailable to provide entry, the service is considered skipped and no refund is given. 

3.2 Snow Access and Gate Protocols

• Discretionary Clearing: Staff may, at their sole discretion, clear snow from around gate areas to gain entry. Snow accumulation over 3 inches which requires manual clearing results in a $15 gate clearing fee in lieu of a skipped cleaning. 

• Outward-Opening Gates: We cannot provide snow clearing for gates that open outward. If an outward-opening gate is blocked by snow, the property is considered inaccessible.

• Plowed-In Gates: We will not clear snow for gates that have been “plowed-in” by street or driveway snow banks.

3.3 Staff Safety and Hazard Notification

• Hazard Disclosure: The Client is responsible for informing staff of all known property dangers in writing to info@poopscoopprotocol.com (e.g., holes, sharp objects, construction areas).

• Markers & Barriers: The Client is responsible for installing physical barriers, such as fencing, or high-visibility markers to warn staff of hazards or keep them from restricted areas.

• Pet Restraint: Aggressive animals must be restricted. If a scooper feels endangered by a pet or animal on the property, they may vacate the property immediately; if the client cannot restrict the animal immediately the remaining service will be skipped and the visit remains fully billable.

3.4 Water Source and Hose Requirements

A functioning hose and water source are required for deck and patio spray downs, Deodorization & Sanitization treatments, and any power washing requests.

• Spigot Maintenance: The Client is responsible for ensuring the water spigot (hose bib) is securely attached to the wall and maintained in a fully functioning manner with adequate pressure.

• Operational Protocol: During all hose use, staff will turn the water on and off at the spigot with each service visit.

• Winterization: Winterization of all exterior water components is the sole responsibility of the Client.

• Liability Waiver: The Company is not liable for burst pipes or any damages to internal or external property, spigots, hoses, or hose reels incurred in the course of providing services.

• Hose & Storage: The Client must provide a leak-free garden hose that is long enough to reach all corners of the property and all areas requested for treatment. To ensure efficiency and staff safety, the hose must be stored in a winding reel.

• Inoperable Equipment: If the water source or hose is non-functional at the time of service, the Add-On service may be skipped.

4. Weather, Liability, Media, and Marketing

4.1 Company Holidays

Poop Scoop Protocol LLC observes 11 Federal Holidays throughout the year including New Years Day, Martin Luther King, Jr Day, Presidents’ Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day. If a Holiday falls on a weekend, we follow the Federal Government’s day of observance.

• High-Frequency Plans (1-7x per week): Services will be skipped, however, remain fully billable. Double the waste will be collected during the next service period. 

• Lower-Frequency & One-Time Cleans: Services will be rescheduled to a non-holiday.

4.2 Inclement Weather and Safety Commitment

The safety of our scoopers is our absolute top priority. Conditions such as lightning, severe storms, extreme temperatures (hot or cold), and heavy precipitation are considered unsafe operational environments.

• High-Frequency Plans (1-7x per week): In times of unsafe weather conditions, services may be skipped, however, remain fully billable. Double the waste will be collected during the next service period. We recognize this is an inconvenience, however we need to prioritize safety and cannot create a “chain reaction” of pushing back all customers due to uncontrollable weather conditions. Skipped services due to weather conditions may be rescheduled in the same week at the companies discretion and availability.

• Lower-Frequency & One-Time Cleans: Services will be rescheduled to the next available day that weather conditions, availability and safety protocols allow.

• Storms: When available, we will assess the possibility of pulling services forward to beat storms and at the companies discretion and depending on availability.

4.3 Liability Waiver and Remediation Policies

Poop Scoop Protocol LLC and its employees, agents, and contractors do not assume any and all liability for damages or injuries to property, people, or pets under any circumstances.

• Pet and Human Safety: The Company accepts no liability for the escape of pets, the health/wellness of pets (including contraction of diseases or ingestion of foreign objects), or injuries to any individual on the premises.

• Limitation of Liability: Notwithstanding any other provision of this Agreement, the Company’s maximum total liability for any claim, damage, or loss, regardless of the cause of action, is strictly limited to the cost of the service rendered during the specific visit in which the event occurred.

• Policy Protections: While the Company maintains a strict no-liability stance, we implement the following protections to ensure your property and pets remain safe:

• Training Standards: Staff are trained on robust policies and procedures to ensure the safety of property, pets, and people while performing services.

• Sanitization: All tools and footwear are sanitized between every property visit to prevent cross-contamination.

• Gate Security: Staff capture a Gate Photo of the secured gate at the end of every visit to verify the property is secure.

4.4 Media Release and Privacy Protection

The Client agrees to allow the Company to take photos or videos of the service area and pets for internal documentation (Gate Photos) and marketing purposes.

• Data Protection: To protect Client privacy, we will never include sensitive information such as Client names, contact information, addresses, street names, or house numbers in any public-facing media or marketing materials.

• Opt-Out: Clients may opt-out of the marketing use of media by submitting a request in writing to info@poopscoopprotocol.com

4.5 Yard Signage and Identification

The Company may place a small lawn sign in the front yard or near the entrance of the property. This sign serves as a vital tool for scooper identification and safety, ensuring our team is recognized as authorized service providers.

• Opt-Out: Active clients may request the removal or non-placement of yard signage by submitting a request in writing to info@poopscoopprotocol.com

5. Privacy and Dispute Resolution

5.1 Privacy Policy

For detailed information on how we collect, use, and protect your information, please visit our Privacy Policy at: https://poopscoopprotocol.com/privacy-policy/

5.2 Mandatory Arbitration and Class Action Waiver

Any and all disputes from clients, vendors or their agents arising out of or relating to this Agreement, the Services, or the relationship between the parties shall be settled by binding arbitration in Trevose, Pennsylvania, or the immediate surrounding towns.

• Initiation and Responsibility: The Client is solely responsible for initiating the arbitration process and for all fees and costs associated with the arbitration, including filing and arbitrator fees.

• Comprehensive Waiver: By agreeing to these Terms, the Client is waiving the right to a trial by jury, the right to have a judge decide their case in a court of law, and expressly waives all legal means of dispute resolution outside of binding arbitration.

• Class Action Waiver: The Client agrees that any arbitration or proceeding shall be limited to the dispute between the Company and the Client individually. To the full extent permitted by law, (1) no arbitration or proceeding shall be joined with any other; (2) there is no right or authority for any dispute to be resolved on a class action basis; and (3) no dispute may be brought in a representative capacity on behalf of the general public or other persons.

6. Satisfaction, Feedback, and Escalation

6.1 Satisfaction Guarantee & “Make-It-Right” Commitment

Your satisfaction is the cornerstone of our family business. While refunds are generally not provided for services rendered, we are deeply committed to ensuring our work meets the high standards of the Poop Scoop Protocol.

• Our Promise: If you are not completely satisfied with a service visit, we will do our absolute best to reach a satisfactory resolution. This may include, at management’s discretion:

• Resolution Notification: Following up with clients regarding resolutions for complaints or concerns such as collecting missed waste during the next scheduled visit with a message regarding the resolution.

• A “Touch-Up” Visit: Scheduling a return trip to address specific missed areas.

• Service Credits: Applying a partial credit toward future service if a visit was notably impacted.

• Process Review: Adjusting our scooping route or technique for your specific property to prevent future issues.

• Communication: We believe a satisfactory resolution starts with clear communication. We will listen to your concerns and work with you in good faith to find a solution that leaves your yard clean and your experience positive.

6.2 Feedback and Management Escalation

As a family business, we value your feedback. If you have concerns, questions, or a situation that has not been resolved by your scooper, we encourage you to request a management escalation.

• Direct Escalation: Email info@poopscoopprotocol.com or call/text (267)-667-6673.

• Resolution Process: Our leadership team will review your account, including Gate Photos, GPS logs, and service history, to ensure our family-run standards are being upheld.

We request that all concerns be addressed with management for resolution prior to public facing comments or reviews. 

Positive 5-star reviews on social media platforms and search engines have a significant impact and we are extremely grateful when clients share their positive experiences. 

If you would like to leave us a 5 star review, please feel free to do so at the following: 

• Google – https://g.page/r/Cb1F2QZSt03CEBM/review

• Facebook – https://www.facebook.com/profile.php?id=61581477116238&sk=reviews

7. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Pennsylvania, without regard to its conflict of laws principles.

By initiating and/or continuing to receive the Services, the Client and Poop Scoop Protocol LLC agree to all the terms and responsibilities outlined in this Agreement.

Poop Scoop Protocol LLC
275 E Street Rd
#113
Feasterville-Trevose, Pennsylvania 19053
Info@PoopScoopProtocol.com
(267)-667-6673